What is the Root Cause for Your Issue?
Choose a single issue from last week. Now we will look at what causes this issue – this will be your root cause.
What is actually happening?
- What do you see happen?
- What do hear is happening?
- What has been reported about the issue?
- What are the specifics are the issue?
Why is it happening?
- Is there a physical issue?
- Is there a process that may need to be changed?
- Is there something someone is or is not doing that contributes to the issue?
- Is there a time related issue – is more or less time needed?
- When you compare the different stories about what is happening, is there a repeated comment/idea?
- Is there any data about the issue?
- Are there related issue that contribute?
Use Star Bursting to brainstorm on the issue
- Ask the six Star Bursting questions – Who What Where When Why How
- Who: Who is affected; who is involved in the issue; who is causing the issue
- What: What is happening; what could be changed; what affect is the issue having on others
- Where: Where is it happening; where is the source of the issue; where do people get their information from
- When: When is it happening; are there deadlines/time frames that may need to be considered; when are meetings that impact the issue
- Why: Why is this issue important; why should the issue be addressed; why would someone care about the issue
- How: How can are people affected; how can the community be informed; how can change be made
- Use our resource for guidance on star bursting. https://mailchi.mp/80af609d294d/passionandissue
Next week: Match your issue to your passion.
Download the Resource Packet for this month’s blog. https://mailchi.mp/80af609d294d/passionandissue